Refund policy

Return & Refund Policy

Eligible Return Conditions

We only accept returns or exchanges if:

  • The product was damaged or defective upon delivery

  • You received the wrong item

  • The product is unused, in original condition, and return/exchange within 3 days of delivery

Non-Returnable Items

We do not accept returns for:

  • Products used or opened

  • Items purchased on sale/discount

  • Orders with minor packaging damage that do not affect the product itself

Return Request Process

To request a return:

  1. DM us at
  2. @_modixstore.com within 48 hours of delivery

  3. Mention:

    • Your Order ID

    • Reason for return

    • Clear photos or video of the item (mandatory)

Our team will respond within 24–48 working hours.

Exchange Policy

If your return is approved and stock is available, we’ll ship a replacement at no extra cost.
If not, you’ll receive a full refund or exchange/replacement will be delivered within (may be 5-7 business days) business days based on your choice.

Refunds

Once we receive and inspect your return, refunds will be credited within 7–10 business days to your original payment method.

To request a refund, please email us at [imsta :- @_modixstore].